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Shipping and returns

Postage is free to the UK
To get shipping costs for any other countries, simply select the items you want, then look at your basket and use the Shipping Calculator at the bottom of the page.

Shipping times
Deliveries to the USA normally take from 5 to 14 working days (not including weekends). For deliveries to Australia, New Zealand and Japan please allow up to 3 weeks. You can contact us if you need to upgrade to delivery by courier.

Import Duty
Unfortunately, Designers Forum are unable to accept liability for any importation charges levied by local Customs.

We do expect all our kits to be immediately available but should you order one that is out of stock we will inform you by Email advising you of the anticipated dispatch date. If you wish to cancel your order we will refund you immediately. Dispatch will normally be within a week but please allow 14 days in case we are particularly busy.

Alternative Methods of Payment
If you are still not happy with sending your credit card details on the Internet, you may telephone or post them to us with the details of your order. We can also accept (in £ sterling only) cheques drawn on UK banks, international money orders or bank drafts.

Returns and exchanges
We guarantee that if you are not entirely satisfied with your purchase and return the item(s) concerned in a clean and re-saleable condition within 28 days of receipt, the cost of the item(s) will be refunded.

We will only accept returns of products bought directly from Designers Forum / Beth Russell Needlepoint.

If you want to return or exchange a kit please contact us within 14 days of receipt. We can then either offer a refund or suggest a replacement.

Kits returned from outside the UK must be clearly marked as Unsuitable Returned Goods. Your postage costs are non refundable.

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