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CURRENCIES

Posted on January 04, 2021
Our website can now display prices and take payments in several currencies. Please select your currency using the drop-down box at the top of the page.

Paypal charges
If you check out with Paypal in a currency other than UK pounds, conversion charges will be added to your total. This is part of the Paypal system, and is unfortunately beyond our control. However, you can avoid the charge by switching to £ GBP before entering the checkout.

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CHRISTMAS ORDERS

Posted on December 03, 2020
We will be closed from midnight December 17th until January 4th, with our last posting day being December 18th.

If you need a kit before Christmas, please order as early as possible to give us the best opportunity to send your order in time. We only have small stocks of some kits, and some take longer to make up - so please feel free to ring us on +44 (0)207 798 8151 to check availablilty before you order.

You can still place orders while we are closed, and they will be sent out in the New Year. Gift cards can be purchased any time, as they are sent immediately by email.

Happy Christmas,
Beth

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DELIVERY SERVICES UPDATE

Posted on June 11, 2020

We are still sending out kits as fast as we can, but have had some customers concerned that their order hasn't arrived.

Our own turnaround is about 10 days to 3 weeks, depending on stock, but the delivery services are highly variable. Some international packages are taking as long as 2 months to arrive, while others have arrived on time.

We have now added the option of Tracked delivery for some countries, including Europe, USA, Canada, Australia and Japan. If available, this can be chosen during checkout under the heading 'Shipping method'.

For those who are still waiting, I know how frustrating this can be. Thank you for your continued patience, and let's hope the postal services get back to normal soon.

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INEVITABLE DELAYS

Posted on April 22, 2020

With people confined to home due to the coronavirus, there is no better time to start a needlepoint project and we are desperately trying to get your orders out and help those new to this wonderful hobby.

I have also loved hearing from you with your stories, messages of support and photographs and am so sorry that I am not always able respond as quickly as I would like. I know how frustrating it must be to wait for a kit, particularly when stuck at home but we, and the lovely people at Appletons, and our other suppliers, couriers and postal service are working flat out to keep any delay to a minimum.

Please keep safe and well in these challenging times.

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